FAQ

Q: Why does my candle have a rough top after burning?

A: It is completely normal for a soy candle to look like this after burning. All natural soy wax tends to cool uneven leaving a rough top. This is purely cosmetic and does not affect the candle at all. This proves that no fillers were used in my candles during manufacturing. 

Q: Why does my wick look like a mushroom after burning?

A: This is completely normal and common in soy candles. Try burning just until a full melt pool forms and then extinguishing. 

Q: How and when should I trim the wick?

A: Please trim the wick to 1/4” prior to each time lighting it with a sharp pair of scissors or a wick trimmer.

 

The wick should look like this after trimming prior to lighting again. 

Q: Why is the wick so long when I receive my candle?

A: The longer wick allows you to trim it to your liking before lighting. We recommend 1/4”. If the wick is too long then the candle will have a large flame and may even give off soot. If this happens please extinguish, trim and relight your candle. 

Q: Why did my wax not melt all the way to the sides of the jar?

A: The most common cause of this problem is not allowing the candle to reach a full melt pool when lit the first time. This could take 2-4 hours depending on the size of the candle. Please a lot this amount of time on initial burn because soy wax has “memory” and will only ever burn as wide as it was allowed to the first melt. After the first burn light your candle and allow a full melt pool to form and then extinguish. This will extend the life, scent and beauty of your candle.