Items on our website are available and ready to ship in 5-7 business days unless otherwise stated. We process & ship orders on Monday through Thursday, excluding holidays when the USPS is closed. Orders placed after 3:00 pm will be processed on the next business day (Mon-Thurs) and then shipped.
Soy wax is sensitive to extreme hot or cold temperatures and we take this into consideration when determining ship dates and times. Your shipment may be delayed during extreme weather conditions.
Items that are not ready to ship will be processed as indicated in the item listing and then shipped on the next shipping date.
Orders are shipped via USPS or UPS unless otherwise stated. Tracking information, when applicable, will be provided.
If you need your order expedited, please contact us prior to placing your order so we can discuss alternative shipping options.
If your items arrive damaged, please contact us immediately or withing 7 days. We will ask you to send photos of the package and damaged items. These photos will be required for us to file a claim with the post office or UPS. Please do not throw out the damaged packaging or items until we have confirmed if the shipping carrier will need to pick them up. Items that are damaged during shipping will be replaced by Decoy Candle Co. at no additional cost. If the item is no longer available, you will have the option of selecting a comparable item or a refund for the item(s) that are unusable.
Wholesale and special orders are not eligible for any other shipping offers or promotions unless specifically stated.
The least expensive shipping option will be utilized, regardless of what is selected at check out, for orders using a free shipping promotion or discount.